Account Info

Account Info

Account Info

Account Info

Account Info

How do I create an account ?

Creating an account with uscustombag allows you to easily save your designs, track your orders, reorder items, and more! Just click here to get started, or you can also click MY ACCOUNT in the top right-hand corner of the website > CREATE AN ACCOUNT

How do I edit my account details ?

Click on MY ACCOUNT in the top right-hand corner of our website
Click on ACCOUNT DETAILS in the left-hand sidebar
View and edit your account details by clicking the EDIT button
If you’re having trouble editing your account details, just get in touch with us here, and we’ll be happy to help.

How do I reset my password ?

​​If you forgot and/or want to update your password, you can easily reset it by entering the email address associated with your account here, or you can also click MY ACCOUNT in the top right-hand corner of the website > I FORGOT MY PASSWORD.

How do I contact Uscustombag Support ?

If you’ve gone through our FAQs, but don’t see quite what you’re looking for, just get in touch with us by filling out a request form here, and we’ll be happy to help.

Due to the nature of the design process and our products, we currently do not have a support phone number or live chat, and we only offer support via email. We’re always here if you have any questions, concerns, complaints, or compliments – uscustombag.

Design & Printing

How do I design my order ?

If you have a graphic designer who works with you or produces custom designs for you, you can download the dielines we have prepared according to the product you choose and its features from the Design Offline > Dowland Template section and have your designs made, and in your selected file, you can have your product features at the bottom of the section > Upload your design to us ready for printing.

Our other design option is that you can design your dieline template, which is automatically found according to the features you choose in Design Online, in the online design editor, and after your design is finished, you can see your product in 3D on your computer screen with your design.

If either option is difficult for you, please contact us here after you complete your purchase. Our design team is waiting for your requests.

Note: If you want us to design the product you have chosen, we will put you in the queue for the design. It may take 2-4 business days for your turn to arrive.

Where can I find the product dielines ?

When you’re ordering a uscustombag custom product, you’ll have the option to upload a finished artwork instead of creating a new design online or using a Community Design template – this allows you to upload a completed design file, ideally using our product dielines.

A dieline is a template that lays out the structure of your physical uscustombag product in a “flat” form to act as a guide for how your design will be printed, and they normally also include printing specifications like borders, bleed and trim lines, folds, dimensions, and other product details (i.e. color).

These are super helpful when designing a custom uscustombag order, so here’s how to find and download the dielines for your desired product:

Choose your uscustombag custom product and details, like size and quantity, If you want to design your design with your own graphic designer after choosing, you can reach your Dieline from the design of line section or if you want to design your ideas without being dependent on anyone, from the design online section.

When you download dieline lari design offline, on the 1st page you will find all the warnings placed in the dieline and prepared for your designer, on the second page you will find the dieline on which you will design. You can find similar dieline in different formats so that your designer can work easily (exp. pdf, eps, ai)

After downloading your dielines, please also review the artwork guideline of the product related to your dieline before starting the desig

Can you help me with my design ?

Our design editor, templates, and Print Perfect Checklist are made to help you create with ease, but if you find that your design isn’t looking quite right, feel free to get in touch with us here, and we’ll be happy to help. Every custom product order that we receive is also checked over by our incredible Pre-Press Team to make sure that your design is ready for printing.

If a little bit of inspiration is what you’re looking for, check out our blog, and follow us on Instagram and Pinterest – we’ll see you there!

If you cannot create your design, please contact our graphic designers here

How do I preview my design ?

We want to ensure you’re happy with your design, so you can always access a preview of it before placing your order by clicking the PREVIEWbutton on the bottom right-hand corner of the design editor.
Once you place your custom order, our Pre-Press Team will also review your design to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.

If you’re having trouble previewing your design or receiving your final design proof, just get in touch with us here, and we’ll be happy to help.

What is a design proof?

Design proof is a digital representation of your custom product that shows what it will look like with your finalized design. It’s important to note that a design proof is not an official digital mockup – it’s more just like a glimpse of how your design lays out on our product templates.

Once you place your custom order with uscustombag, our Pre-Press Team will review your design to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.

Proof Disclaimer

Before giving your approval for printing, please carefully review all text and graphics for any errors (i.e. spelling, colors, layout, size, etc.). Please also keep in mind that a design proof is not an official digital mockup of the printed product, but a representation of how your final design lays out on our product templates before going into production.

Please note that the dotted trim line within your design proof marks where your design will be cut in production. Anything outside of this dotted line will be cut off and will not be printed on the final product.

Please also note that, just like most things that you order online, the colors projected by your device’s screen when viewing your proof may vary slightly from the ones in real life. This is because the screen on your device renders your digital design proof in RGB colors while your actual product goes through color processing (you can read more about the RGB here).

For your reference, depending on the product and design, we use the Pantone Matching System or the CMYK color process to print colors (you can learn more about these here). Pantone colors can be matched directly to swatches whereas CMYK colors can differ from printer to printer and may come out a little darker. This means that the colors used for a product that uses Pantone colors may vary slightly from the colors used for a product that uses CMYK for the same design.

Don’t worry – our Pre-Press Team will work with you to get as close a color match as possible and recommend the best colors to use for a final result that you’re happy with!

By approving your design proof, you acknowledge that you have read and understood the proof disclaimer and are responsible for any errors found after approval.

If you’re having trouble with color matching, consistency, or if you have any questions about your design proof, just get in touch with us here, and we’ll be happy to help.

Can I use neon colors ?

Neon colors, which are extremely bright and vibrant, typically cannot be reproduced using the CMYK printing process alone. Neon colors often fall outside the range of colors that can be achieved with CMYK inks, as CMYK is primarily designed to reproduce a range of more traditional colors.

Neon colors typically require special fluorescent inks that contain pigments that emit intense and bright colors under specific lighting conditions. These fluorescent inks are not part of the standard CMYK color model.

If you want to incorporate neon colors into your custom-printed packaging, you may need to consider alternative printing methods or special printing techniques. Some options to achieve neon-like effects include:

Spot Color Inks: Instead of using the CMYK process colors, you can work with custom spot color inks, such as Pantone Matching System (PMS) colors. PMS inks can include fluorescent or neon options that provide more vibrant and intense colors. Consult with your printing provider to determine if they have neon spot color options available.
Specialty Printing Techniques: Various specialty printing techniques, such as screen printing or UV printing, can offer enhanced color options, including neon or fluorescent effects. These techniques use special inks and processes to achieve vibrant and eye-catching colors. If you are considering printing in neon colors, please contact us here before completing your order. We would like to remind you that special colors and applications are charged extra.
Post-Printing Treatments: In some cases, it may be possible to apply neon or fluorescent effects after the printing process through the use of special coatings, varnishes, or embellishments. These treatments can add a neon-like appearance to specific elements of your packaging design.
It’s important to work closely with us to explore the available options for achieving neon colors in your custom-printed packaging.We will have the expertise and knowledge to guide you on the best approach based on their specific printing capabilities and techniques.

Can I use metallic colors ?

Want to add a little shimmer to your packaging? Lucky for you, metallic gold, copper, rose gold, and silver can be printed on some of our products check out our available Pantones for these shades below:

Metallic colors are not available for all products , but we can suggest CMYK alternatives that give a similar look!

To be sure which of our products can be printed with metallic colors, please take a look at our chart here

If you have any questions or concerns about printing metallic colors, just get in touch with us here, and we’ll be happy to help.

What file formats and sizes do you accept ?

We accept JPG, PNG, PDF, SVG, and EPS files with a maximum file size of 100MB. Vectored SVG, EPS, AI, and PDF files are most preferred by our Pre-Press Team to finalize your proof as quickly and easily as possible, but we’ll always work with you to ensure you’re happy with your design.

If you run into any issues uploading your file to the design editor, we recommend trying again with a higher resolution file (SVG, if you can!) for the best results.

If you’re still having trouble with uploading your file, just get in touch with us here, and we’ll be happy to help.

Ordering & Payments

Are set up fees included in the price ?

Our pricing is structured to be as straightforward as possible, which means the price you pay at checkout is the final price – no extra set up fees or charges are added. All you have to do is sit back, relax, and wait for your uscustombag order to arrive at your doorstep!

If you have any other questions about this topic, just get in touch with us here, and we’ll be happy to help.

What currency is displayed on the website?

The currency of our prices on the uscustombag website will automatically localize for our main site domains:

  • USA: US dollars ($/USD)
  • Canada: Canadian dollars ($/CAD)
  • UK: British pounds (£/GBP)
  • Europe: Euros (€/EUR)

If you’re viewing our website outside of these locations, the default currency will be in US dollars ($/USD). We recommend using an online conversion calculator to see the estimated price of each uscustombag product if your own currency is not available yet – we hope to expand this and incorporate more currencies as we grow!

If you have any questions about our displayed currencies, feel free to get in touch with the team here.

What payment methods are accepted ?

You can pay for your uscustombag order using a variety of payment methods. At the moment, we accept payment via:

  • PayPal
  • Stribe
  • Debit card
  • Credit card (Visa and Master Card)

If you’d like to use an American Express or Discover card, we recommend you link the card to a PayPal account first, and then use the PayPal account as your payment method at checkout in order for it to be accepted.
If you’re having any trouble with your payment, just get in touch with us here, and we’ll be happy to help.

How do I edit/cancel my order ?

If you need to edit or cancel your order for any reason, you can do so your uscustombagaccount. Please be sure to make any necessary changes ASAP, as we start working on orders shortly after they’re placed (usually within the same day)

Can I order less/more than the quantities listed on the website?

If you would like to order more of the products listed on our website, please contact us and we will offer you our special prices. Our team is happy to assist you. For contact you can visit the link here

Unfortunately, we do not produce in quantities lower than the minimum quantities on our website. Thank you for your understanding.

Shipping & Returns

Production & Shipping Lead Times Advisory

Our delivery times are listed below. Delivery times in the list do not include christmas, thanks giving and special days. There may be 1-10 business days delays in delivery times on special days and events

How much does shipping cost ?

The size and weight of the product you choose and where it will be delivered depends on the factors. After you make your product selection, it is automatically shown to you during the purchasing process.

We have three shipping options at checkout. Rush, Express, and Economy. You will see a different shipping price and a different in hands date depending on what option you choose. If you need your uscustombag product fast, you will want to go with the Rush shipping option.

How long does shipping take ?

Delivery times vary according to shipping delivery options. We have three shipping options at checkout. Rush, Express, and Economy.You will see a different shipping price and a different in hands date depending on what option you choose. If you need your uscustombag product fast, you will want to go with the Rush shipping option.

How do I check my order status?

You can see all the processes related to your product by logging into the member login section on our web page, which you have created before, and selecting the order title from here. After your products are prepared and shipped, you can also see your cargo tracking number in this section.

Can I ship 1 order to multiple addresses ?

We’re only able to ship to one address per order, but if you do need to route your products to different places, we recommend working around this by just placing separate orders so you can ship them individually to your desired addresses.

If you have any other questions about this, just get in touch with us here, and we’ll be happy to help.

What if I entered my shipping address incorrectly ?

No worries, just send in your order number and correct shipping address to us here right away, and we’ll update your order information.

Heads up – it’s really important to get in touch with us ASAP if you need to change your shipping address. If your order has already been shipped, we’ll do everything we can to reroute it, but we are limited during transit.

Are customs/import taxes/VAT/GST included in the price ?

Our pricing is structured to be as straightforward as possible, which means the price you pay at checkout is the final price – no extra fees or charges are added. All you have to do is sit back, relax, and wait for your uscustombag order to arrive at your doorstep!

If you’re located in US or Canada, you shouldn’t have to worry about incurring any additional charges when receiving your uscustombag products,
If you run into any issues with receiving your order, just get in touch with us here, and we’ll be happy to help.

How do I return an order ?

Please note that we don’t accept returns on custom products (as is standard for personalized services), but we’ll do everything we can to help if there are any issues with your order – just reach out to us here within 30 days.