Terms And Conditions

Upon entering a Purchase Order, you wholly agree to the terms and conditions listed below.


These terms and conditions contained herein shall serve as the offer by USCUSTOMBAG LLC (“USCUSTOMBAG”) to provide products and services (the “Product”) to the buyer. If these terms and conditions are deemed an acceptance of a prior offer by buyer, USCUSTOMBAG’s acceptance is limited to the express terms contained herein. By ordering Product from USCUSTOMBAG, buyer agrees to be bound by all terms and conditions stated herein, which shall serve as the contract (“Contract”) between USCUSTOMBAG and buyer.

Conflict with Other Agreements:

USCUSTOMBAG’s agreement to provide the product is expressly conditioned on buyer’s assent to all of the terms and conditions set forth in the contract, notwithstanding any language in buyer’s purchase order, if any, or oral representation. This contract shall govern in the event of any conflict with any terms proposed by buyer, and are not subject to change by reason of any written or oral statements by buyer or by any terms stated in buyer’s purchase order or confirmation of its order, unless such conflicting or additional terms are accepted in a writing making reference to this order and signed by an authorized representative of USCUSTOMBAG. Any terms, conditions, negotiations, or understandings, which are not contained in this contract shall have no force or effect unless made in writing and signed by USCUSTOMBAG and buyer.


All prices are subject to change without notice and are not guaranteed, except prices for an order that have been accepted by USCUSTOMBAG are not subject to change after acceptance. Prices are exclusive of all sales, excise and other taxes, and exclusive of freight, handling and storage charges, any or all of which, as applicable will be added to the invoice as a separate charges to be paid by the buyer or otherwise charged as indicated in this Contract.

All stock bags shipped from the Hoboken, NJ facility may be combined for quantity discount. Printed and/or custom products do NOT combine for quantity pricing. Orders over 100,000 bags per size – call for quotation.


Terms are net 30 days from the date of USCUSTOMBAG’s invoice. For USCUSTOMBAG’s invoices which are not paid within the foregoing terms, USCUSTOMBAG shall have the right, in addition to all other rights and remedies, to assess a late payment charge of one and one-half percent (1½% or the maximum allowed by law, if less) per month on the outstanding balance. In addition, buyer shall be responsible for any and all fees and expenses incurred by seller in collecting any payments due hereunder, including, but not limited to, attorneys’ fees and collection costs.

All allowances/credits/returns must be authorized by USCUSTOMBAG. Short payment is considered late payment. USCUSTOMBAG reserves the right to hold new orders if the account carries a past due balance.

Orders and Acknowledgements:

All orders subject to USCUSTOMBAG approval. USCUSTOMBAG reserves the right to refuse orders which may be submitted to it and will not be bound to fill any orders unless or until they have been accepted by USCUSTOMBAG.

Change Orders:

Any buyer requested changes to an existing order may result in new scheduled ship date for that order. If, pursuant to buyer written direction or request, any change is made in the products to be furnished or any work to be performed, the agreed price will be equitably adjusted to reflect such change and the time for completion will be extended to the extent required to make such change. No change is binding on the parties unless mutually agreed in writing by the parties.


Terms shall be FOB USCUSTOMBAG’s premises in Hoboken, NJ, unless otherwise noted on quotation or per current USCUSTOMBAG Distributor Price Catalog. All freight charges by UPS (or similar carrier) or Freight Carrier, including special handling charges of carrier, paid by buyer. Buyer shall bear all risk, loss or damage upon delivery of products to carrier at point of shipment, Hoboken, NJ.

Excusable Delays:

USCUSTOMBAG will not be liable for any delay in the performance of orders or contracts, or in the delivery or shipment of products, or for any damages suffered by buyer by reason of such delay, when such delay is, directly or indirectly, caused by, or in any manner arises from any Act of God, or the public enemy, war, compliance with law, governmental act or regulation, fire, flood, quarantine, embargo, epidemic, unusually severe weather, strike, work stoppage, labor difficulties, shortage of labor, fuel, power, materials or supplies, acts or omissions of carriers or other cause (whether or not similar in nature to any of these herein before specified) beyond the control of USCUSTOMBAG. In the event of such delay, there will be no termination and the date of delivery or of performance shall be extended for a period equal to the time loss by reason of the delay.

Cancellations and Change Orders:

Accepted purchase orders can be cancelled or changed only with USCUSTOMBAG’s written consent and upon terms that will indemnify USCUSTOMBAG against all losses, costs and damages it sustains directly or indirectly related to the cancellation or change. All special orders are non-cancellable and non-returnable. Changes to special orders may result in a price increase.

Inspection and Rejection:

All products shall be examined by buyer upon receipt of buyer. If products are damaged upon receipt or do not conform to agreed specifications, products shall not be moved from point of delivery, and a written claim must be filed with USCUSTOMBAG within two (2) business days of date of delivery. Upon receipt of a written claim for damaged or nonconforming products, USCUSTOMBAG will notify buyer in writing if products are to be returned, or if products will be repaired or if a credit will be issued. Whether products are returned or repaired or whether a credit is issued, is within USCUSTOMBAG’s full and complete discretion, subject to the limited warranty set forth below, and shall be buyer’s sole remedy at law or equity.

Material and Finishes:

Specifications, weights, dimensions and descriptions are estimates but are not guaranteed and are subject to change without notice. USCUSTOMBAG reserves the right to furnish materially equivalent substitutes for materials which cannot be obtained in sufficient quantities due to existing shortages. Cosmetic blemishes which do not affect performance shall not be considered a defect.

Limited Warranty:

For six (6) months from shipment of the Product, (“Warranty Term”), USCUSTOMBAG warrants that the items and work performed will be free from defective workmanship and materials (“Limited Warranty”). USCUSTOMBAG further warrants that the Work will be free from material defects not intrinsic in the design or materials.

Exclusions to Limited Warranty:

The Limited Warranty does not include remedies for defects or damages caused by normal wear and tear during normal usage, improper or insufficient maintenance, modifications performed by buyer or by buyer’s customers, or abuse. This Limited Warranty also does not include remedies for defects or damages caused by unusual weather events, acts of God, or work and workmanship performed by others.

Warranty Limitation and Disclaimer:

Except as set forth herein, USCUSTOMBAG makes no warranties, expressed or implied, and buyer acknowledges that no representations, warranties, promises or statements have been made by USCUSTOMBAG with respect to the product, or any part or portion thereof. In addition, USCUSTOMBAG makes no warranty of merchantability and/or fitness for a particular purpose.

Warranty Claims:

All warranty claims must be made in writing and received by USCUSTOMBAG within the Warranty Term. If within the Warranty Term, buyer discovers a defect and does not promptly notify USCUSTOMBAG or give USCUSTOMBAG an opportunity to test and/or correct the defective work or condition as reasonably requested by USCUSTOMBAG, Seller waives USCUSTOMBAG’s obligations to correct the defective work or condition, as well as Seller’s right to claim a breach of the warranty with respect to the defective work or condition. If USCUSTOMBAG determines the defective work or condition is covered under this warranty, it may, at its sole option and discretion, either; (1) repair the defective work or condition at no charge to buyer, (2) replace the individual product(s) at no charge to buyer, or (3) refund the purchase price of the individual product(s). Unless specifically authorized in writing by USCUSTOMBAG, it shall not be responsible to pay for or be held liable for the cost of labor or replacement or for any other cost (direct, indirect, consequential or incidental) related to the replacement of products by a third-party.

Limitation of Liability:

USCUSTOMBAG shall not be liable to any person or entity for any incidental, consequential, special or indirect damages (including, without limitation, lost profits or business interruption losses) as a result of this contract (or the breach hereof) or such damages suffered by any purchaser or end user of any products, whether arising in tort, contract or otherwise. USCUSTOMBAG’s liability in all cases shall be limited to the purchase price paid by seller to USCUSTOMBAG for the product.


If buyer shall become overdue on its account or otherwise defaults in any payment to USCUSTOMBAG or if its financial condition shall at any time seem to USCUSTOMBAG otherwise inadequate to warrant further shipment on an open account basis, USCUSTOMBAG shall have the right, without liability, to refuse to accept any or all orders, to cancel any and all orders, to delay shipments to Buyer, or to require advance payment before accepting or shipping any orders.


Buyer shall not assign its orders nor any of its rights or obligations thereunder without Seller’s prior written consent.

Choice of Law:

This Contract shall be governed by the laws of the State of New Jersey without regard to its conflicts of law principles.  Each party hereto irrevocably consents to the jurisdiction of the courts of located Hudson County, NJ, and agrees that the exclusive venue for any suit arising from or relating to the Contract shall be the courts of located in Hudson County, NJ.

Patent or Copyright Infringement:

USCUSTOMBAG takes no responsibility for the suitability of buyer’s designs or graphics. If any products are manufactured or sold by USCUSTOMBAG to meet buyer’s particular specifications or requirements and are not part of USCUSTOMBAG’s standard line offered by it to the trade generally in the course of USCUSTOMBAG’s business, buyer agrees to defend, protect and save harmless (including paying reasonable attorney’s fees and costs) USCUSTOMBAG against all suits at law or in equity and from all damage, claims and demands for actual or alleged infringement or violation of any third party’s trade secrets, proprietary information, trademark, copyright or patent rights because of the manufacture or sale of the Products covered hereby.


Buyer will indemnify, defend and hold harmless (including paying reasonable attorneys’ fees) USCUSTOMBAG and its employees, agents and permitted assigns against all liability to third parties that arises from buyer’s negligence or willfully wrongful, wanton or reckless conduct that results in death or bodily injury or damage to real or tangible personal property arises from or in connection with buyer’s use or resale of any product furnished under this Agreement that violates any third party’s trade secrets, proprietary information, trademark, copyright or patent rights.

Waiver and Modification:

No waiver or modification of any of the terms and conditions contained in the Contract shall be effective unless such waiver or modification is in writing and signed by an authorized representative of USCUSTOMBAG; EXCEPT that these terms and conditions are subject to revision and change by USCUSTOMBAG without notice. The then current terms and conditions under the Contract shall be applicable to an order at the time it is accepted by USCUSTOMBAG. Submission of an order by buyer shall be conclusive evidence of

Damaged Goods/Return Policy:

Product may be returned within 60 days with approval and a Return Material Authorization (RMA) number from USC. Restocking fees may apply. After 60 days, only defective product will be considered for return/replacement.

If you (or your customer) receive damaged or missing merchandise, please follow the procedure below to receive credit or replacement goods:

1) Immediately take pictures of the damaged cartons and/or pallets (before handling) and actual product (bags) upon receipt. For UPS shipments, photo of each label(s) showing tracking number required with photos of damaged or missing product. ** If shrink wrap appears to be damaged for LTL, note this on the POD and take a picture. Carriers require this for claims.

2) The delivery receipt MUST be signed with the quantity of damaged cartons noted, missing product, or if shrink wrap is intact. If you are unwilling or unable to store the damaged merchandise until a claim has been processed (within 120 days) please refuse the damaged merchandise.

3) Call (800) 351 6570 within 2 business days of receipt to notify one of our representatives of the incident. They will assist in processing a claim, issue a Return Material Authorization number (RMA), and issue credit or replacement.

Failure to follow these procedures will result in failure to receive credit or delay in processing.

Replacement cartons will be sold at cost – unless damaged upon receipt can be proven and claims are being processed.

Freight Charges:

Our quotations include delivery for States of NY, NJ, and CT. For delivery to other states, please contact our customer representative and get a price.

Free delivery covers orders of 5k or more. Delivery/cargo charge for orders less than 5k pieces is $8 for NYC & NJ and $9.25 for CT & NY States per box.

For full container products, $250 per hour is charged as additional container fee for deliveries exceeding 2 hours.

  • Pallet holding, per pallet, per day: $9
  • Loading/unloading to warehouse, per pallet: $50
  • A new loading plan: $125
  • Labor and other expenses, per pallet: $5
Information Stock Order Rush Charges:

“Rush Charges” will be applied to stock orders requiring guaranteed same-day shipment. If inventory is unavailable or request cannot be fulfilled, notification will be given. Please indicate “RUSH CHARGE” on your Purchase Order so it is processed accordingly.

Orders less than $250.00 in product – $25.00 fee.

Orders over $250.00 in product – 10% of invoice.

If requesting same-day shipment (via UPS) order must be received by 12:00 pm (CST) to allow for processing.

Not valid on shipments over 10 cases or 200LBs. USCUSTOMBAG is responsible for on-time shipping, but cannot guarantee delivery dates.


Unavailable product will be backordered unless noted to “ship complete” on purchase orders. Any backorders will be shipped when all backordered items become available at the original order’s freight terms. If original order does not qualify for free freight, backorder does not qualify for free freight.

Add-ons to backorders will be priced and freight charged as a new order. Freight and pricing apply to original order only. Add-ons are considered a stand-alone new order for freight and pricing purposes.


Non-Standard Sizes:

Special sizes available. Call for quotation & minimums.


All bag dimensions are subject to a 1/8″ width tolerance and 1/4″ length tolerance.

Paper Stock Variation:

Paper roll stock can vary as it is run on different paper machines, at different mills, at different times. This can produce varying results in basis weight, color and texture which can slightly alter ink color and print appearance when printed. Basis weights subject to 2# variance.

Rub & Bleed:

An inherent characteristic of any printed or dyed paper product is its susceptibility to rub or bleed when exposed to abrasion, grease/oil, or moisture.


Availability varies by size. Visit our website for availability – colors options are indicated on the product page. Colored paper is beater-dyed unless otherwise noted. Colored paper basis weights may vary from 30-60#, depending on color and method of manufacture.

Recycled Paper Content:

We strive to provide the highest possible recycled content while maintaining quality for each of our products. Our current recycled content commitment is listed below. Please call us if you need a higher percentage and we will do our best to accommodate.

Proofs & Drawdowns:

Proofs are sent on all orders with new or revised art. One set of proofs will be included at no charge. Additional proofs will be billed at a cost of $40.00/proof. Outturn production samples sent upon request.

Ink drawdowns are available for custom printed jobs and processed in the following manner:

Stock inks – Sent upon request only. $25.00 processing fee.

Custom ink matches – One set of drawdowns will be sent unless noted on PO. Cost included in special ink fee (see page 6 for details). Additional drawdowns – $25.00/color.

USCUSTOMBAG is happy to provide proofs and drawdowns during the quoting stage. Any cancelled purchase orders or speculative work not resulting in a PO within 60 days will be billed at costs listed above.

Proof Approval:

All proofs must be signed and returned before lead time can begin. No credits or returns will be allowed for any component in accordance with the approved proofs.


Lead-times are approximate and begin when art and ink are approved. Changes after approvals may incur additional charges/delays.

Art Charges:

Any additions, deletions, or changes to artwork will be charged at cost. An estimate will be provided and must be approved before any art changes will be made.

Current Lead Times

With the ban on plastic bags and the other plastic carrying products, which started in California and surrounding areas and started to be implemented in many states in North America as of 2020, companies, factories, exporters, raw material producers trying to help our customers started to extend their production times.

As a result of the successful projects and investments that have been made since the establishment of our company, we have become important brand care of businesses and our valued customers in North America and aims to be a leader in Nationwide in the custom printed bags and packaging sector with its creative products.

Our lead times for our Custom Printed Paper Bags and other products are listed below:


Product Lead Time Product Lead Time
Cutlery Kits 6-7 weeks Die Cut Paper Bags 6-7 weeks
SOS Paper Bags 6-7 weeks Greaseproof Paper 6-7 weeks
Flat & Satchel Paper Bags 6-7 weeks Wet Napkin 6-7 weeks
Euro Tote Paper Bags 6-7 weeks Pizza Box 6-7 weeks
Flat & Twisted Handle Paper Bags 6-7 weeks Hamburger Box 6-7 weeks

Our Lead Times are not valid in case of a war, natural resource shortage, force majeure specified in the law, pandemic, and similar situations as stated in terms and conditions.

In addition, orders for the New Year and Christmas season start in July. New Year and Christmas orders must be completed by the end of July in order to avoid delivery problems. Orders for this season must have been placed by the 2nd week of October at the latest. In this case, please note that the delivery of your customized orders for this period will be in the second week of December.

The above conditions are valid for the products specified on the catalog and our website. Get a separate price and lead times for urgent bag printing.